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TERMS AND CONDITIONS

Delivery & Returns

Please note your goods will not be released for delivery until we have received payment for servicing or repairs undertaken.

UK return postage is FREE for repairs, service and warranty items

Delivery is £5 for consumables such as (cable sets and spares) ordered separately. This is a 24 hour tracked service from Parcelforce.

Spare Parts

Due to the sheer volume of spare parts available we cannot list them all online. Delivery is charged at £5 for orders under £50, any parts orders over £50 are carriage free.

Sending items to us

We strongly recommend that when you return goods to us for servicing, repairs or warranty, that you use a tracked postal or courier service, that ensures you for the value of the goods in the event of loss or damage. We are not responsible for goods lost or damaged in transit on their way to us.

Our Address is:

Campagnolo Service Centre UK
Chicken CycleKit
Unit B2 Cherrycourt Way
Leighton Buzzard
Bedfordshire
LU7 4UH

Currently, we can only accept goods for servicing, repairs and warranty from the UK. For customers outside the UK, we recommend that you contact the service centre for your specific county, a full list of international service centres can be found on the Campagnolo website.

Warranty

Campagnolo guarantees its products for 3 years from the date of purchase (2 Years for Power Units and Batteries). You must retain a copy of your original proof of purchase in order to make a warranty claim. Without a valid proof of purchase, we are unable to process your warranty claim.

Crash damage, routine wear & tear and damage caused by misuse or improper installation are not covered under warranty. Our team can help advise you regarding any warranty issues.

Website Terms and Conditions

Please read these Terms and Conditions carefully before using this website or making a purchase. If you do not agree with these terms, please do not use this site. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check periodically for changes. Your continued use of this site following the posting of changes to these terms will signify your acceptance of the revised terms. These were last updated September 2023.

Privacy Policy

Your privacy as a user of this website is important to us. For details on our Privacy Policy please click here. For full details on this site’s use of cookies, please read our information on How We Use Cookies.

Payment & Taxes

We accept VISA, MasterCard, VISA Electron (UK issued), VISA Delta (UK issued), Maestro (UK Issued) Solo and American Express.

Online payments are handled using Payment Sense, which uses the latest fraud detection and security checks to protect your information. Payment Sense is Tier 1 PCI DSS compliant, Visa/Mastercard SecureCode (3D secure) with CSC, CV2 and AVS security checks.

Country-specific sales taxes and import duties are the responsibility of the purchaser. All relevant documents/invoices will be included in your shipment as is legally required. For details of Customs charges please consult your own Customs authorities for the latest rates. Additional charges for customs clearance must be borne by the customer; unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

Returns & Refunds

If goods arrive damaged please advise us within 7 working days by email to arrange return and inspection of the items.

If for any reason you are not satisfied with your goods, please contact us within seven working days of the date of receipt. We will arrange to exchange or refund the goods, providing they are returned in perfect condition, unused and in their original packaging.

Return postage costs for non-faulty items are wholly at the cost of the purchaser. We will only consider covering return postage costs for faulty or damaged items.

Registered Address:

Campagnolo Service Centre UK
Chicken CycleKit
Unit B2 Cherrycourt Way
Leighton Buzzard
Bedfordshire
LU7 4UH